Jenerate Wellness | Cancellation Policy
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Cancellation Policy

Jenerate Wellness Cancellation Policy

Due to the limited number of spaces, you can change or cancel your appointment up to 24 hours before the appointment starts. Please note: we do not give refunds. Your appointment will go back in your account to be used at another time. If you cancel within 24 hours of the start of your appointment, you will be charged for that session as if you attended. We can not give any refunds for any appointment you miss. If you have an unlimited package and you late cancel or no show, you will be charged a late cancellation fee of $39.

To Cancel a Sauna Reservation:

Sign into your Account
Go to “My Info” > “My Schedule”
Click “Cancel” next to the appointment you wish to cancel